United Insurance and Delta Ambulance:
When Delta Ambulance Administrative Director Jaye Lacroix wakes up each morning, she can never predict what the day will bring her and her team—they have to be prepared for anything.
While the EMT’s maintains their equipment, practice their CPR technique, and stay current on the latest training methods, Jason Duval and United Insurance help Jaye prepare for all kinds of unforeseen disruptions to her business. From having one of their ambulances involved in a motor vehicle crash, to damage to a home caused during an emergency transport, Delta Ambulance faces a wide array of risk exposures and an ever-changing business environment.
One beautiful August morning, Jaye sat down at her desk and was unable to log-in to computer. As she tried her correct password for the third time, one of her colleagues called to report the same problem. When a third colleague called five minutes later, Jaye realized she had a problem. Delta Ambulance had been hacked.
Jaye didn’t panic, she simply called the 800 number to the Breach Response Hotline that came with the cyber insurance policy Jason presented in the spring. Instead of going it alone and Googling “how to deal with ransomware,” Jaye received instant support from a team of experts on ransomware, remediation, and forensics who assessed the damage and responded accordingly. Jaye also received legal counsel assigned by the ransomware support team which is yet another critical issue she didn’t have to think about.
When most of our clients think of cyber security, they think of the integrity of their credit card transactions or bank accounts, but so much more is at stake. From ransomware attacks like the one Delta Ambulance received to “bad actors” posing as vendors and sharing increasingly more convincing “new methods for submitting payments,” every business needs to get serious about cyber security.
To start a conversation with United Insurance about cyber security or any other risk management topic on your mind, please CLICK HERE to connect with one of our experienced agents.
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